Y’all, here’s the last installment of my United Airlines saga while coming back to Canada after my wonderful Spanish vacation. This concludes my rant on how much united airlines sucks … but it may not be the last. Because they suck. And I fall over and over again in their trap (for now I don’t have anything planned, but just in case).
For your entertainment:
I barely make it to my connecting flight to DTW with a mere second to spare. At this time I’m 100% sure my bag didn’t make it. And I am in the same state of mind as on that Christmas morning 2 and 4 years ago. But I am also hungry. I decide to take UA’s offer of a complementary can of pop and that injects some much needed sugar into my bloodstream. When I make it to DTW it is after 10pm and I head down to baggage claim, crossing my fingers that my bag, by some miracle, has made it. But it didn’t. And now I have to head to the UA baggage claim office and file a form to try to get my bag delivered to Canada (which I’m not sure how that’s going to happen seeing as .. you know, there’s a border and stuff and UA, in my book, has a terrible communication record within their company and others). I meet this very serious blond woman, who files the paperwork and tells me that maybe my bag will make it tonight. This is the first glimpse of concrete hope I get on this hellish day. She scans the sticker that contains my bag’s info and sees that at least it made it to Chicago, but there’s no telling when or if it will come tonight. I lucked out in that there was one last flight getting to DTW via Chicago and my luggage made it.
I ended up spending well over 12 hours at different US airports due to UA’s lack of communication and care for its customers. I cannot believe that a trip that would normally take less than 8 hours turned into this tale of delays and excuses. I am still in shock at how stupid I was be to try and give UA a chance to make amends.
The height of my trip was when my luggage made it to DTW. I finally got to Canada the next morning, when I was supposed to head back to work (but of course couldn’t because I had not had an ounce of sleep). The whole experience, or shall I call it ordeal, has now left its print. And I’ve sworn I’ll never get on a UA flight, or plane, or even purchase a ticket with US Airways (which has a better track record) if it has me checking in at the UA desk. It ain’t happening. I’ll try my best and fight tooth and nail against falling in that trap. I firmly believe that we all have this one company (in my case, airline), product or business that drives us nuts. For some it’s AA, for me it’s United Airlines. The only two people I found worth my time were the lady that checked me in my home airport and the serious lady at DTW. Other than that I could have had a better flying experience elsewhere. I’ve lived and learned, and I hope to never again fly with United Airlines. I’m also not recommending it to my family, friends and especially colleagues. For sure they would not make it to their scientific meetings and conferences.